Support
Help with your order
Call or email a real person, or use the links below to track an order, send artwork or check a file. Questions about how EDDM works are answered in the FAQ.
How to reach us
Call
Route questions, file problems, event dates and large mailings. Live agents Mon–Fri 8 AM–6 PM CT, Sat 9 AM–2 PM CT.
(346) 306-EDDM (3336)Toll-free: (833) 577-EDDM (3336)
- Orders & general: cs@eddm2go.com
- Existing orders: orders@eddm2go.com
- Sales & large mailings: sales@eddm2go.com
Hours
- Monday – Friday
- 8:00 AM – 6:00 PM CT
- Saturday
- 9:00 AM – 2:00 PM CT
- Sunday
- Closed
Email replies within one business day.
Order help
The quickest way to the thing you need.
Top questions
When will my mail reach homes?
Your mail or ship date is shown before you pay. USPS does not guarantee EDDM delivery dates. Full answer
Can I change my order?
Usually, until a person on our team has reviewed it and released it to print. Contact us right away. Full answer
Is sales tax charged?
Yes, 8.25% on everything except USPS postage, in every state. Full answer
Do I approve a proof?
Yes. You approve a proof on the print template before anything prints. Full answer
Planning a new mailing?
See the homes on your routes and the all-in price before you give any contact details.