Support

Help with your order

Call or email a real person, or use the links below to track an order, send artwork or check a file. Questions about how EDDM works are answered in the FAQ.

How to reach us

Call

Route questions, file problems, event dates and large mailings. Live agents Mon–Fri 8 AM–6 PM CT, Sat 9 AM–2 PM CT.

(346) 306-EDDM (3336)

Toll-free: (833) 577-EDDM (3336)

Email

Open the contact form

Hours

Monday – Friday
8:00 AM – 6:00 PM CT
Saturday
9:00 AM – 2:00 PM CT
Sunday
Closed

Email replies within one business day.

Top questions

  • When will my mail reach homes?

    Your mail or ship date is shown before you pay. USPS does not guarantee EDDM delivery dates. Full answer

  • Can I change my order?

    Usually, until a person on our team has reviewed it and released it to print. Contact us right away. Full answer

  • Is sales tax charged?

    Yes, 8.25% on everything except USPS postage, in every state. Full answer

  • Do I approve a proof?

    Yes. You approve a proof on the print template before anything prints. Full answer

Browse all FAQs

Planning a new mailing?

See the homes on your routes and the all-in price before you give any contact details.