Frequently Asked Questions
EDDM questions, answered
Every Door Direct Mail basics, prices and tax, ordering, artwork, proofs and delivery, in one place. Search below, or jump to a group.
EDDM basics
What is EDDM and how does it work?
Every Door Direct Mail is a USPS program that delivers your mailer to every address on the carrier routes you choose, with no mailing list. You pick the neighborhoods on a map, the pieces are printed and bundled by route, and USPS carriers deliver them addressed to “Postal Customer”.
Do I need a mailing list or a postage permit?
No mailing list: EDDM mails every address on a route. EDDM Retail, the version you take to the Post Office yourself, needs no permit. With Full Service we handle the USPS paperwork and postage for you.
Is there a minimum order?
EDDM is sold by carrier route, so a Full Service mailing is at least one whole route. For EDDM Retail (Print Only orders you take to the Post Office), USPS accepts at least 200 and at most 5,000 pieces per ZIP code per day. The route map shows each route's count before you order.
Can I mail only homes and skip businesses?
Yes. For each route you choose residential addresses only or every address. Apartments count as homes, because each one gets its own mail.
What sizes qualify for EDDM?
An EDDM piece has to be a flat: longer than 10.5 inches, taller than 6.125 inches or thicker than 0.25 inch, and no bigger than 15 by 12 inches, 0.75 inch thick and 3.3 oz. Every size we print qualifies, and each size page shows which rule it clears.
When will my mail reach homes?
Your mail date (Full Service) or ship date (Print Only) is shown before you pay, based on the production time you choose. After the mailing reaches USPS, carriers deliver on their own schedule. USPS does not guarantee EDDM delivery dates, so plan events with a buffer.
What is the difference between Full Service and Print Only?
With Full Service we print, bundle by carrier route, prepare the USPS paperwork and deliver the mailing to USPS, with postage included as its own line. With Print Only we print and ship the pieces to you; you bundle them, pay USPS postage at the Post Office and drop them off.
Can you handle list-based direct mail?
No. EDDM2GO prints and mails Every Door Direct Mail only. If your campaign needs a mailing list or a name on each piece, call us and we'll tell you honestly whether EDDM or a list campaign fits better.
Prices & payment
How much does EDDM cost?
The USPS EDDM Retail postage rate is a flat $0.26 per piece. With Full Service, postage is included in your price and shown as its own line; with Print Only, you pay it at the Post Office. Printing is priced per piece and drops as your quantity goes up. The route map shows the exact total for your routes and size before you give any contact details.
Is sales tax charged?
Yes. Sales tax of 8.25% is added at checkout on every order, in every state, on printing, mailing, shipping and design. USPS postage is not taxed.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover) processed securely through Stripe. Apple Pay and Google Pay are supported on compatible devices. Purchase orders are available for qualified accounts; contact us to apply.
Ordering
How do I place an order?
Pick your routes on the map, choose your size and options (quantity, stock and production time), upload your print-ready files and check out online. You'll receive an order confirmation email right away. A person on our team then checks your order and files before it is released to print.
Do I need an account to order?
No account is required to get a price or place an order. You'll provide an email address at checkout so we can send your confirmation and updates. A free account lets you track production status, reorder past jobs and save route lists.
Can I upload my artwork later?
Yes. You can check out first and upload later using the link in your order confirmation email. Your order is not released to print until the artwork is in and approved.
Can I reorder a previous job?
Logged-in customers can reorder from their account dashboard. If you have your previous order number, you can also email orders@eddm2go.com and we'll set up the reorder. We store approved print files for 12 months.
Can I make changes to my order after placing it?
Contact us as soon as you can. Every paid order is reviewed by a person before it is released to print, so changes are usually possible until then. Once production begins, changes may not be possible and reprints are charged at the full rate.
Will I get text message updates on my order?
Yes, if you add a phone number at checkout. We'll text you when your payment is confirmed, when your order enters production, and when it ships. Standard message rates apply and you can reply STOP to opt out at any time.
Artwork & file setup
What file formats do you accept?
We prefer print-ready PDF files with embedded fonts and high-resolution images. We also accept AI, EPS, PSD, TIFF, JPEG and PNG files, up to 200 MB each. Low-resolution JPEG and PNG files may print blurry.
What resolution should my file be?
All images and artwork should be at least 300 DPI at the final print size. Images pulled from websites (typically 72–96 DPI) will look pixelated in print and are flagged by our print check.
Do I need to include bleed?
Yes. For any design that runs to the edge of the finished piece, include 0.125 inch (1/8 inch) of bleed on all four sides, and keep text and logos inside the safe zone. The upload step shows the bleed and safe zone for your size.
Should I use CMYK or RGB color mode?
Use CMYK. RGB files are converted to CMYK in production, which can shift colors, especially vivid blues, greens and oranges. Convert to CMYK in your design software before exporting.
What has to go on the address side?
The EDDM postage box (indicia) and the “Local Postal Customer” line, with the area around them kept clear for USPS. Full Service and Print Only use different postage boxes. Our templates place both for you.
Can you check my file before I order?
Yes. The free EDDM file checker opens your file on the print template for your size and flags problems such as low resolution or missing bleed.
Do you have free templates I can download?
Yes. Our templates page has free print-ready templates for every EDDM size we offer, each set up with bleed, trim, safe zone and the postage area marked.
Proofs & quality
Do you offer proofs before printing?
Yes. You approve a proof before we print. At checkout each file opens on the print template, with the trim, bleed and safe area marked, and you approve it there; our print check flags issues such as low resolution or missing bleed, and a person on our team checks the order before it is released to print. For a large run, ask us about a printed proof.
What if my order arrives with a printing defect?
If your order has a manufacturing defect, such as a color shift, misalignment or printing error caused by our production process, contact us within 5 business days of delivery with photos, and we will review it and offer a reprint or credit, as set out in our Terms.
What if I uploaded the wrong file?
We print exactly what you approve, so customer file errors (wrong design, typos, missing bleed) are not covered under our reprint policy. If you notice an error before your order is released to print, contact us right away and we will do our best to stop the job.
Can I get a sample pack of paper stocks?
Yes. Email samples@eddm2go.com with your shipping address and we'll mail you a sample pack of our paper stocks and finishes.
Production, shipping & delivery
How long does production take?
You choose the production time for each order in the configurator. The standard option is the slowest and lowest-priced; faster options cost more, and not every option is offered on every size. Your mail date (Full Service) or ship date (Print Only) is shown before you pay. Production time does not include shipping transit or USPS delivery.
Is a Full Service order shipped to me?
No. Full Service pieces go from the printer to USPS for delivery to every address on your routes. Only Print Only orders are shipped to you.
What shipping options are available for Print Only?
We ship via UPS and FedEx. Options depend on your address and include Ground (typically 1–5 business days in transit after shipment), 2-Day and Overnight. Shipping costs are calculated at checkout from your order and destination.
Can I split-ship a Print Only order to multiple addresses?
Yes. Add each shipment in the address step at checkout. Shipping cost is calculated per destination and added to your order total.
Do you ship outside the United States?
We ship to all 50 US states and US territories. We do not ship internationally.
How do I track my order?
Print Only orders get a shipping confirmation email with a tracking number when they leave the facility, and a text if you opted in. With an account, you can see each order's status on your dashboard; EDDM pieces carry no per-piece tracking once they reach USPS.
Still have questions?
Our team is available Mon–Fri 8 AM–6 PM CT, Sat 9 AM–2 PM CT.